영어 이메일 작성시 흔히 쓰는 위로의 말, 사과 및 변명

위로의 말

• I’m so sorry to hear that.
• I am so sorry to hear that you have a bad cold.
• We are saddened to learn that your department is going to be closed.
  (*sadden 슬프게 하다)
• We were shocked to hear the news.
• If there is anything we can do to help, please contact us.
• We are saddened at the idea of his absence.
• She will long be remembered for her distinguished contribution to this company.
  (*distinguished 눈에 띄는, 뚜렷한 | contribution 공헌, 기여, 기부)
• I heard you are going through a tough time.
• We hope you will get well soon.
• We are devastated to hear the terrible news about the flood at your facility.
• We hope to resume receiving orders as soon as you rebuild.
• Our condolences are with you.
• I am sorry that you are having a rough time.
• We want to express our heartfelt sympathy.
• The founder of our company, Mr. Benson, has passed away.

조의/애도 (삼가 고인의 명복을 빕니다)

• Please accept our heartfelt condolences.
  (*condolence 조의, 애도)
• We would like to offer our deepest condolences on his passing.
• I’m sorry for your loss.
• I would like to express my sincere condolences to you and your family.
• I extend my sympathy to your family.

사과 및 변명

• I’m sorry this is so late.
• I wish you a belated happy birthday!
  (*belated 늦은, 지연된)
• Please accept my apologies for any inconvenience this may cause.
• Sorry about any inconvenience.
• Please accept our apologies for the late solution to the problem.
• Please accept our apologies for the confusion.
• I am sorry to have bothered you.
• I am sorry to hear that.
• I’m very sorry to hear that.
• I apologize for not being able to confirm your order sooner.
• I apologize for having made our position unclear.
• Our late reply may cause some delays, but we will do our best to minimize these.
• We will make sure our late reply won’t cause any further delay.
• We will speed up the work since our late reply has caused a delay.
• It would be appreciated if you would understand our situation.
• Did our late reply cause any inconvenience? If so, we are deeply sorry.
• I hope our late reply hasn’t caused any difficulties.
• We have experienced a small accident in our local factory.
• It was so difficult to make a decision that I could not email you earlier.
• It took so much time to examine your proposal that I couldn’t answer you yesterday.
• I have been bogged down with so much work these days.
• I have been bogged down with a few projects these days.
• Recently I have been swamped with the new business plans for next year.
• I understand what you’re saying, but please speed up the work because we’re in a hurry, too.
• I’m sorry, but if you keep delaying the deadline, we won’t be able to work together in the future.
• I apologize for the delay.
• I hope you understand.
• I couldn’t send you an email sooner to let you know about the change of plans.
• Sorry about the last-minute change.
• I’m sorry I couldn’t tell you this in person.
• I have no excuse
• I have no excuse for forgetting about the meeting.
• I have no good excuse for forgetting about your birthday.
• I feel terrible.
• I feel terrible about the mistake.
• I feel horrible that you got reprimanded for my mistake.
  (*reprimand 질책하다, 견책하다)
• Please accept my apology.
• I’m sorry, but I can’t come in to work.
• I’m really sorry, but I don’t think I can come in to work today.
• I’m sorry I’ll be in late today.
• I’m sorry I missed our appointment (today).
• I’m sorry I cannot keep our appointment.
• I am sorry, but I have a family matter to take care of.
• I forwarded the email to you by mistake.
• I forwarded the email to the wrong person by mistake.
• I deleted your email by mistake!