Opening email phrases (opening part of a business letter)

  • I am writing to confirm ...
  • I am writing to apologize for ...
  • I am writing to enquire about ...
  • I am writing to you in response to your advertisement for...
  • I received your address from + and would like ...
  • I recently wrote to you about ...
  • In reply to your letter of 8 May, ...
  • With reference to your letter of 8 June, I ...
  • With reference to your advertisement in ...
  • With reference to your phone call today, ...
  • After having seen your advertisement in ... , I would like ...
  • After having received your address from ... , I ...
  • Thank you for your letter of 8 May.
  • Thank you for your letter regarding ...
  • Thank you for your letter/e-mail about ...
  • To Whom It May Concern:


Thank you phrases (useful for writing a business thank you letter)

  • Thank you.
  • Thank you very much.
  • Thank you in advance
  • Thank you for your help!
  • Thank you for your letter!
  • Thanks for your assistance!
  • Thank you for your patience.
  • Thanks for the prompt response.
  • Thank you for your kind comments!
  • Thank you very much for your answers!
  • Thank you for your time and consideration.
  • Thank you very much for your warm words!
  • Thank you for allowing us the privilege of serving you!
  • Thank you for the e-mail. We appreciate your feedback, and will get back to you as soon as possible.
  • Suggestions are welcome, thank you.
  • My apologies to you for bothering you, and thank you for your kind help.


Closing email phrases (business letter closing phrases)

  • I look forward to your reply.
  • I look forward to seeing you.
  • I look forward to hearing from you.
  • I look forward to hearing from you soon.
  • I look forward to meeting you next Tuesday.
  • I look forward to seeing you next Thursday.
  • We look forward to welcoming you as our customer.
  • I look forward to an opportunity to speak with you personally.
  • I look forward to a successful working relationship in the future.
  • I hope to get answers from you.
  • Good luck and I look forward to your response!
  • If you require any further information, feel free to contact me.
  • If you have any questions, please don't hesitate to contact us.
  • Should you need any further information, please do not hesitate to contact me.
  • I would appreciate your immediate attention to this matter.
  • Your prompt reply is very much appreciated.
  • Please contact us again if we can help in any way.
  • Please contact us again if there are any problems.
  • Please contact us again if you have any questions.


Correspondence exchange

  • I am writing to … Inquire/ ask/ request/ offer/ introduce/ thank/ apologize/ congratulate
  • I am writing in reply to
  • Further to/… with reference to our … conversation
  • This is to inform/ let know/ advice
  • As you know from our previous correspondence…
  • Do not hesitate to contact me.
  • Please, notify that a reply is required by… without fail.
  • We would be grateful if you could…
  • We look forward to your (early) reply
  • Your prompt reply will be appreciated.
  • I am much obliged to you for…
  • I deeply appreciate your …
  • I was pleased to…
  • It is very kind of you to…
  • Many thanks for…
  • Many thanks in advance.
  • Please, accept my sincere/ deep appreciation for your help.
  • We are grateful for your co-operation.
  • I will be in touch as soon as …
  • I will keep you informed.
  • The information will be handled in confidence.
  • Pay special attention to the fact that…
  • We refer to our telephone conversation of…
  • We should be most happy to provide you with any further information you may require….
  • We will certainly contact you if…
  • I am writing to ask you for a favour…
  • In accordance with law I request…
  • by separate mail…
  • We would share with you the estimates of…


Apologies

  • I am afraid that…
  • I am sorry that I missed the opportunity of contacting you earlier/ calling you…
  • I am very sorry to have caused you so much trouble…
  • I must apologize that…
  • I regret to inform you that…
  • Please, accept my apologies for…
  • Please, forgive me for troubling you taking so much time / taking so long to answer your letter the delay in…
  • The reason for the present delay is…
  • Unfortunately …
  • We are sorry for the inconvenience that we may have caused you.
  • To my regret I must inform you that…


Closing the letter

  • Cordially,
  • Cordially Yours,
  • I remain,
  • Looking forward to continue co-operation, I remain…
  • Respectfully,
  • Sincerely,
  • Sincerely Yours,
  • Truly Yours,
  • Very Truly Yours,
  • Yours,


Complaints

  • I am very disappointed about this fact.
  • I have to ask you to accept the responsibility for these damages/ actions…


Arranging an appointment

  • To accept an invitation
  • To ask for an appointment
  • To be present (at/in)
  • To decline an invitation
  • To fix the exact dates of call/ meeting/ work
  • I am unable to accept your invitation.
  • I could come/ call at any…
  • I should be pleased to know what dates would be convenient to you.


Proposals and promises

  • As promised
  • As we requested
  • Does the idea appeal to you?
  • I hope you will not mind
  • If the above idea is attractive to you…
  • If you find circumstances acceptable …
  • In case our proposal would be acceptable…
  • It is more possible for us to…
  • On the following conditions
  • We shall do our best to…


Useful

  • As a result of…
  • As you may know…
  • At the present time…
  • Despite the fact that…
  • Draw your attention to…
  • In view of the above said…
  • It is to be noted…
  • On the ground that…
  • Take into account…
  • Take into consideration…
  • Briefly, the main points that have been made are…
  • I have some sympathy with your position, but…
  • Excuse me, but I think it is relevant to add that…
  • I am afraid there seems to have been a slight misunderstanding…


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